Planet Earth's Coolest Way to Find Great Vacation Real Estate. Market Your Property · Owner Login
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The privacy of our users is very important to us. These users are seekers (who are seeking destination property to rent or buy) and members (who offer such properties on the Site). We use information collected about users only as permitted in this Privacy Policy. Words and phrases used in this policy have the same meaning as in the Terms and Conditions of Use - available through "Terms and Conditions" link found at the bottom of each page of the website ("Terms and Conditions").
PERSONAL INFORMATION
Your personal information - that is, data that identifies you, will be collected, processed, stored and used by us, and passed to and processed by our affiliated companies and other data processors acting under contract with us. Personal information contributed by or collected from users may be stored and processed in the United States or any other country in which we or our affiliates, or agents maintain facilities, and by using our Site, you acknowledge and agree that you may be transferring your personal information outside of the country in which you have contributed it, and that you consent to any such transfer of information outside of your country. When we collect and transfer your personal information, we will take reasonable steps to ensure that your privacy rights continue to be protected in compliance with applicable data protection law and this Privacy Policy.
At various times you may contribute your personal information to us. For example, in order to process a request or inquiry you may make concerning a property or transaction, we need to know all or some of the following: your full name, address, telephone number (wireless and/or landline), e-mail address, and, in the case of a member's (advertising) listing, a method of payment. You may also contribute personal information to us at other times, such as when registering on the Site.
USE OF PERSONAL INFORMATION
Your personal information will be used to provide and promote our Site, to process payments members make to us, to provide user support, to provide users email and text message notifications, and for other purposes referred to in this Privacy Policy and the Terms and Conditions.
We will also use the personal information users provide to us to contact the user from time to time with user or service updates, and to send other messages that relate to the services we provide on the Site. If you have an account on the Site, we must always be able to e-mail you information about your account and your use of our services.
Your personal information is not shared with third parties, except: 1) in the case of special promotions by us, or one of our partners, about which you've requested to be notified; 2) where a third party performs services on our behalf and has agreed to keep such information confidential (such as the processing of your credit card payment or the conduct of an online survey for example); and 3) our Affiliates, but only for the purpose of performing this Agreement.
In the event that we or the Site are acquired by a third party, your personal information may be transferred to the acquiring entity.
SURVEYS
We may from time to time, request users' input in order to evaluate potential features and services. The decision to answer a survey is completely yours. We use information gathered from surveys to improve our services.
INQUIRIES
Site users may send inquiries to members via links on Site listings. If you choose to send an inquiry through these links, your personal information, including your e-mail address and any other information you supply, will be visible to the member in question so that they might reply directly to you. If you call the member, you may be asked to leave a return telephone number. Do not share information in the e-mail or phone call that you are not prepared to allow them to have, including, but not limited to, credit card, bank account or other financial information. These inquiries are sent to the individual member you selected and retained by us. The resulting inquiry is available for review only by the member to whom they were initially addressed and to our customer service employees, who may be asked by members for their past inquiry information. While the content of these inquiries is not shared with any other party, the Site may, from time to time, use third party e-mail servers to send and track receipt of the inquiry e-mails, and analyze the pattern of inquiry usage reported by these third party tracking systems.
PERSONAL INFORMATION PROTECTION
We take appropriate measures to guard against unauthorized or unlawful processing of your personal information and against accidental loss or destruction of, or damage to, your personal information. While no computer system is completely secure, we believe the measures implemented by our site reduce the likelihood of security problems to a level appropriate to the type of information involved. However, it remains each user's responsibility:
a.to protect against unauthorized access to your use of the Site;
b.to ensure no-one else uses the Site while the user's machine is "logged on" to the Site service;
c.to log off or exit from Site when not using it; and
d.where relevant, to keep his/her password or other access information secret.
All personal information is stored on a secure server. We do not store credit card numbers or related identifying information on any Site server. All such information is stored by our credit card processing partner, on their secured servers, and is protected via its proprietary methods. Please remember that many services and transactions are performed by our business partners. Our privacy policy and our security or common practices do not apply to other companies.
COOKIES
A "cookie" is a small piece of information sent by a Web server to store in a Web browser so that it can later be read back from that browser. We may use cookies to store some personal preferences for your future visits. Cookies allow us to recognize you more quickly; therefore, your time spent on our site can be more personalized and productive.
We use third-party site usage tracking companies to analyze your Site visit or to conduct surveys. In the course of serving our pages, these third parties may place or recognize a unique "cookie" on your browser. These companies may use information (not including your name, address, e-mail address or telephone number) about your visits to the Site and other Web sites in order to help us understand how to serve you better.
We also use third-party advertising companies to serve ads when you visit our Site. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. When you view a web page on our Site that contains advertising provided by one of these third parties, the service provider may place a cookie on or retrieve a cookie from your computer if you have not disabled your browser from receiving cookies.
If you wish, you can prevent cookie files from using (non-personal) information about you by either deleting the cookie folder in your browser or by putting your browser's Privacy setting higher, but doing so will mean that (a) your use of the Site will be adversely affected (and quite possibly entirely prevented), (b) your experience of this and other sites that use cookies to enhance or personalize your experience will be adversely affected, and (c) you will not be presented with advertising that reflects the way that you use our, and other, sites.
WEB BEACONS AND CLEAR GIFS
We gather and share anonymous information concerning the usage of the Site by members and travelers with one or more third-party tracking companies for the purpose of reporting statistics. In this connection, some of the pages you visit on our Site use electronic images placed in the web page code, called pixel tags (also called a "clear GIFs" or "Web Beacons") that can serve many of the same purposes as cookies.
Web beacons may be used to track the traffic patterns of users from one page to another in order to maximize web traffic flow.
How we protect your privacy with third parties:
As indicated above, we may work with other companies who place cookies or web beacons on our Site. These companies help operate our Site and provide you with additional products and services. They are subject to confidentiality agreements with us and other legal restrictions. We do not permit any of these companies to collect personal information using cookies or web beacons on our Site.
Some of these companies are our service providers who place cookies that help us serve our own content and compile anonymous site metrics and analytics. We require these companies to use the information they collect only to provide us with these services under contract.
We may participate in cookie-based ad networks and this means these companies may use some anonymous information about you (based on a cookie on your computer) to display ads. We do not permit these companies to collect any personal information about you. Such companies collect anonymous information using cookies to tailor the advertising you see on our Site or elsewhere on the web.
INFORMATION UPDATES
We allow our users the option to change or modify information previously provided. This may be done through the following methods:
1. submit the request through our help form, or
2. email the request to: